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You might think that this isn't a widespread issue since most modern phones support 4G data and calling (or HDVoice, as AT&T calls it). It details that in February 2022, the carrier will turn off its 3G network, which will make some phones lose the ability to make voice calls. Other customers even agreed that it's likely not a genuine email until someone eventually pointed to the support page that AT&T linked to through the 'Learn more' button. The notice is poorly worded enough that an AT&T subscriber asked if it was a scam AT&T's forums, since they own a relatively recent Galaxy S10e.

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Oh boy, free shipping on your new $1000 smartphone! Even a technically savvy person could be easily confused by this email, and it's easy to see how an elderly person might look at it and effectively get scared into purchasing a new phone immediately. The tone and language of the email make it sound like customers should buy a new phone via the carrier straight away: It advertises that AT&T makes 'getting a new device online easy,' detailing various free and fast shipping options. If you reply or click on it, then the spammer knows that your number works.Amid an economy-crushing pandemic, AT&T decided that now was a good time to send a scaremongering email to many of its customers, claiming that their phone 'is not compatible with the new network and you need to replace it to continue receiving service.' The email conveniently omits that this message is regarding a change that won't take place until February 2022, providing only a link that later calls out this change linked to the decommissioning of AT&T's legacy 3G network. These messages count against your text plan. Spam text messages are ads you didnвЂ™t ask to see.

Go to att.com and search using keywords from the message to see if you can find the offer.

Don't open the text message, or click on any links within it.

If you suspect a text message is SMiShing: HereвЂ™s an example of a scam message with a fake AT&T reward offer: вЂњ- Simply sign in to your account to redeem your $620. These thieves want to get into your myAT&T account so they can make changes, order equipment, or get your personal information. Both of these mean that the site is secure.ДЄT&T customers are sometimes targeted by scammers. Also look for a lock icon at the bottom of the screen.

Make sure a website is secure by checking to see whether there is an 's' after the http in the address.

Never click on links in a text message you didnвЂ™t ask for or from a number you donвЂ™t recognize.

Internet scammers can create good-looking fake websites. Go directly to the company's real website and fill out information there.

DonвЂ™t fill out forms attached to emails or text messages.

Be aware that company logos and electronic signatures can be forged, so the sender may be an imposter and not the real company or individual.

Then, identity thieves try to steal your personal info, including credit card or bank details. SMiShing is phishing that uses text messages to lead you to fake websites.

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Learn how to get AT&T Mobile Security & Call Protect. If you select Monitor File Settings, Mobile Security also constantly checks your files for anything suspicious.

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Mobile Security scans on demand and every time you download a new app. It looks for Trojans, worms, spyware, and other suspicious software.

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The AT&T Mobile Security app for Android В® scans your mobile device and all apps for malware. Go to В to learn more about this kind of criminal activity and how to stop it.Send a suspicious text message to the Anti-Phishing Working Group at report it to the FTC.If you canвЂ™t see the number, forward the entire message to Report spam and fraud text to us. Forward the suspicious text to us at 7726.DonвЂ™t click on any text message asking for your personal info or your credit card details. AT&T doesnвЂ™t send text or email requests to customers asking for personal account or credit card information.